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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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My printer HP DJ 2130 needs furthe installation

HP Recommended
HP laptop G56
Microsoft Windows 10 (64-bit)

The printer fails to print on windows 10 Pro 64 bit and the device manager reports in Properties/Events that it needs further installation.

5 REPLIES 5
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HP Support Agent
HP Support Agent
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Message 2 of 6
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@Andreas11

 

Welcome to HP support community.

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Message 3 of 6
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Followed the instructions to the point. The printer was installed using the recommended sw and Print doctor checked everything save for the "print a test page" which left up to me. I clicked the instruction and hopefully waited for the printer to print but nothing happened. The device manager still reports that the device requires further installation.

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HP Support Agent
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@Andreas11

 

Try installing built-in driver - HP Printers - Installing and Using the Windows Built-in Print Driver

 

If the issue still persists, try creating a new user account - 

 

1. Tap the Windows icon.

2. Select Settings.

3. Tap Accounts.

4. Select Family & other users.

5. Tap "Add someone else to this PC."

6. Select "I don't have this person's sign-in information."

7. Select "Add a user without a Microsoft account."

8. Enter a username, type the account's password twice, enter a clue and select Next.

9. Tap the Windows icon.

10. Select the User icon at the upper left corner of the Start menu.

11. Select the new user. You'll then sign into your account with your password from step 8.

Asmita
I am an HP Employee

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31 26 0 0
Message 5 of 6
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Hopeless!!

There has been no change in the behaviour of the printer. I had followed every suggested step except the one to include another person on the laptop. The printer works fine on another laptop with windows 10 32 bit which leads me to the conclusion that it is my HP G56 Notebook to blame. 

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HP Support Agent
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@Andreas11

 

I appreciate your efforts in trying to resolve the issue. This requires remote assistance and I'd suggest you contact the HP Support in your region for further course of action.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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