My printer keeps showing as offline.

[MS95]

I have a HP ENVY 5052 Air printer that has been working just fine until today when I tried to print and it showed as offline.  It would not communicate with my devices.  I checked to be sure it was correctly connected to the internet as always and it is.  I deleted it from my printers thinking I would just reinstall it, and now I can't even do that because it keeps telling me it is offline when I try to install it.  I have unplugged it and let it sit for a while and then tried again.  I have removed the web services and reconnected it. Nothing is working. I have also shut down my Mac and restarted it as well. No luck.

[TEJ1602]

@MS95, Welcome to HP Support Community!

Let us try to isolate the issue first, here is what I need from you-

To be able to assist you better, I would like to know the following:

• Are the printer and PC connected to the same network?
• Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
• What is the distance between the router and the printer?
• Is there any antivirus software installed on your computer?
• Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'. 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

Keep me posted for further assistance.

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