cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
4 2 0 0
Message 1 of 8
3,239
Flag Post
HP Recommended

Solved!

My printer wont print. I've downloaded new drivers but they are stopped by koobface

hp office jet 7612
Microsoft Windows 10 (64-bit)

my printer has worked with Windows 10 for a year. now it won't print. I've downloaded drivers and they ae stopped by "koobface".  My settings state that the printer is "offline".  The settings says  the default setting is " incomplete because of a metered connection".

7 REPLIES 7
Highlighted
Level 15
Level 15
12,227 12,179 1,225 2,862
Message 2 of 8
3,222
Flag Post
HP Recommended

Solved!

My printer wont print. I've downloaded new drivers but they are stopped by koobface

Hi,

Thanks for using the HP Forums.

 

Please remove Koobface virus from your network before you do anything else.

 

About the virus:

https://en.wikipedia.org/wiki/Koobface

 

Once you have removed the virus, try this:

 

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

 




I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
0 Kudos
New member
6 3 0 0
Message 3 of 8
3,207
Flag Post
HP Recommended

Solved!

My printer wont print. I've downloaded new drivers but they are stopped by koobface

Help Me With Solution To My Printer Driver-download
0 Kudos
Highlighted
Level 15
Level 15
12,227 12,179 1,225 2,862
Message 4 of 8
3,201
Flag Post
HP Recommended

Solved!

My printer wont print. I've downloaded new drivers but they are stopped by koobface

Hi @blackiam

 

Would suggest that you try this:

 

HP Printer Install Wizard for Windows
http://ftp.hp.com/pub/softlib/software13/COL50403/mp-150580-2/hppiw.exe

 

Hope that helps.




I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
Highlighted
New member
4 2 0 0
Message 5 of 8
3,195
Flag Post
HP Recommended

Solved!

My printer wont print. I've downloaded new drivers but they are stopped by koobface

how do i remove koobfrace virus from my computer?

0 Kudos
Highlighted
New member
4 2 0 0
Message 6 of 8
3,192
Flag Post
HP Recommended

Solved!

My printer wont print. I've downloaded new drivers but they are stopped by koobface

How do I remove koobface?

0 Kudos
Highlighted
Level 15
Level 15
12,227 12,179 1,225 2,862
Message 7 of 8
3,177
Flag Post
HP Recommended

Solved!

My printer wont print. I've downloaded new drivers but they are stopped by koobface

Hi @smjs

 

You may want to install an Antivirus software and run teh scan to remove the virus

 

Thanks.




I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
Highlighted
New member
6 3 0 0
Message 8 of 8
3,052
Flag Post
HP Recommended

Solved!

My printer wont print. I've downloaded new drivers but they are stopped by koobface

pls help with activating my window 7 -i install it on a system factory comfigured in xp
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation