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HP Recommended
HP Office Jet Pro 8720
Microsoft Windows 8.1 (64-bit)

Good evening all,

Happy Sunday to all.

 

This is the first time I have used this chat board and need some kind assistance as my printer had been working fine but today I received an error code indicating:  Printhead Problem and "The printhead appears to be missing, not detected, or incorrectly installed."  As the printer had been working fine I called the HP SmartFriend Services technician however, they were not able to get me to the "Hard Ware" technician to help me.  The recording told me to call back as they were not open.

 

So I thought perhaps one of the individuals in the community who has technical expertise could help me out.  If not, I will call HP tomorrow.

Many thanks if you are able to help me.  I tried all of the troubleshooting that is available through HP but nothing worked including the virtual agent.

 

Maybe I will have to either replace the printer head or if that doesn't work, purchase a new printer. Ugh.

 

Take Care,

 

Mary Lou

 

1 REPLY 1
HP Recommended

Hi @BGSUML

  

If you have already performed the steps from the document Error Indicates Faulty Printhead and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.