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Hp office jet pro 6978

I'm trying to set up my HP Officejet 6700 Premium printer on a new Xfinity connection. When I try to access the Network tab on the printer, I get a message telling me it has been locked by the administrator (who is me).  How do I go about unlocking the settings so that I can link the printer to my computer?

1 REPLY 1
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@Roei1989

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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