09-21-2019 10:47 AM
- cartridge error (cartridge is brand new)
- webservices failure
- printer offline
Not tech enough to solve myself.
09-23-2019 06:47 PM
Welcome to HP support community.
Refer this HP document for the steps to fix cartridge error:- Click here
Follow the steps to turn on the web services:- Click here
Use HP Print and Scan Doctor to check connectivity
Download HP Print and Scan Doctor.
Run HPPSdr.exe from the download location on your computer.
Once HP Print and Scan Doctor opens, click Start, and then select your printer.
If your printer in not in the list, turn it off and on, and then click Retry.
If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
If a screen prompts you to turn on printer updates, click Yes.
If a screen prompts you to make your printer the default printer, click Yes.
Try to print.
Let me know how it goes.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
I am an HP Employee