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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-18-2017 10:09 AM

HP Recommended
Product: HP DeskJet Ink Advantage 3785
Operating System: Microsoft Windows 10 (64-bit)

I have bought a new HP printer yesterday, the "HP DeskJet Ink Advantage 3785".

I plugged it in and installed the software from the HP website, but the printer doesn't work.

I have put the cartridges in, connected the power, the usb (the PC recognised the printer), and some paper.

The resume light and ink alert light are blinking, and the monitor changes between the "E" and "3".

I have went to the HP website to check what to do in this exact situation, but the solution isn't working for me.

When I try to print/scan/copy, the printer isn't doing it.

When I disconnect the usb and let it go to wireless mode - the same happens.

Does anyone have any clue as to what I can try next? It's the first time a printer I bought doesn't work fresh out of the box...

3 REPLIES 3

‎03-19-2017 11:04 AM

HP Recommended

@User1231

 

Welcome to HP Support Forums. 🙂 I came across your post and would like to help.

 

I understand that you have a new HP DeskJet Ink Advantage 3785 All-in-One Printer. The resume and ink alert lights are blinking on it. The printer screen changes from E to the number 3. The printer is unable to print, copy and scan. Both USB and wireless connection do not work. I'll do my best to help you out with this printer issue.

 

I would like to know the following information to assist you better:

  • Has all the packaging material been removed from the inside of the printer and also from the cartridges?
  • Have you restarted the printer?

Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Disconnect the power cable from the printer while the printer is still ON.
  • Disconnect any other cables if connected the printer.
  • Press and hold the printer’s power button for 15 seconds.
  • The printer should be directly connected to the wall outlet and not to a surge protector. Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.

Now, please try to remove the carriage manually inside the printer and check if it moves freely. If the carriage is stuck and does not move then please perform the steps as described in detail from this link: http://hp.care/2mFOPvz

 

If the lights continue to blink then the steps from this link will help: http://hp.care/2mFKZ5Y

 

I sincerely hope this fixes the issue. Let me know the outcome. Cheers! 🙂

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‎03-19-2017 02:08 PM

HP Recommended

Hey,

- I have unboxed the printer like in the HP video in https://www.youtube.com/watch?v=CoaeaHN7G_o

- I have followed your instructions, also the instructions on the page you linked, none helped

- The printer is connected directly to the wall

Any other ideas?

Setting up the HP DeskJet 3700 Series Printer | HP Support
Setting up the HP DeskJet 3700 Series Printer | HP Support
youtube.com/watch?v=CoaeaHN7G_o
Get HP ink at your doorstep! Click to learn more about HP Instant Ink: https://instantink.hpconnected.com/?jumpid=af_5yg8ksd6b3 In this video,you will see how to set up the HP DeskJet 3700 series printer. The video walks you through all steps from unboxing the printer to getting it up and running
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‎03-19-2017 03:45 PM

HP Recommended

@User1231

 

Thanks for your reply. I appreciate your valuable time in troubleshooting the issue.

 

Ideally, the issue should have got fixed by now. However, if the issue persists then I suggest you to contact HP phone support to explore the service options for your HP printer. 

 

Please do keep me posted for any further questions you may have. Take care!

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