New HP 9015 printer work fine initially but is now saying that the driver is not available.

[Hazelnut1]

HP 9015 initially worked but is now saying that the driver is unavailable.  Have tried to remove all remnants of the drive through control panel etc. and reloaded the driver same problem persists.  I tried to work with some one but wanted to charge to help me out.  They indicated that it was a network problem.  The computer recognizes the printer and the HP Smart App is not much help.  

[Arthur-c]

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Regards,

Arthur-c

[Kumar0307]

Hi @Hazelnut1

Welcome to the HP Support Community. I'd be happy to assist you.

What is the error you get while printing?

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

Clean reinstallation of Pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try printing.

To know how to print from the HP smart app, refer to this document.

Hope this helps! Keep me posted. 

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