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WOOLFEY
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New HP Laptop will not connect to HP Officejet all-in-one printer

HP Pavillion `15-CW1511SA
Microsoft Windows 10 (64-bit)

New HP Laptop does not see HP printer, although driver deleted and reinstalled....tried everything.  Worked when Laptop purchased but now can not print or scan. 

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HP Support Agent
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New HP Laptop will not connect to HP Officejet all-in-one printer

@WOOLFEY

Thanks for joining HP Community!

 

Could you please help me with the Exact model name or the product number of the printer?

Make sure the printer and computer are connected to the same network.

Is the copy working fine? (If available)

 

Keep me posted.

 

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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WOOLFEY
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New HP Laptop will not connect to HP Officejet all-in-one printer

Hi Raj,  In the end I had to get an IT specialist in.  It took him 2 hours to finally connect the 2 again, and is pretty stumped as to what the problem was...but at least its working now 

Thanks

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HP Support Agent
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New HP Laptop will not connect to HP Officejet all-in-one printer

@WOOLFEY

 

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

 

Take care and do have a great week ahead!

:)Cheers:)

Raj1788
I am an HP Employee 

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