• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎11-11-2019 06:49 AM

HP Recommended
Product: HP Pavillion `15-CW1511SA
Operating System: Microsoft Windows 10 (64-bit)

New HP Laptop does not see HP printer, although driver deleted and reinstalled....tried everything.  Worked when Laptop purchased but now can not print or scan. 

3 REPLIES 3

‎11-13-2019 02:51 PM

HP Recommended

@WOOLFEY

Thanks for joining HP Community!

 

Could you please help me with the Exact model name or the product number of the printer?

Make sure the printer and computer are connected to the same network.

Is the copy working fine? (If available)

 

Keep me posted.

 

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No

‎11-14-2019 05:09 AM

HP Recommended

Hi Raj,  In the end I had to get an IT specialist in.  It took him 2 hours to finally connect the 2 again, and is pretty stumped as to what the problem was...but at least its working now 

Thanks

Was this reply helpful? Yes No

‎11-14-2019 11:05 AM

HP Recommended

@WOOLFEY

 

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

 

Take care and do have a great week ahead!

:)Cheers:)

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.