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‎02-12-2020 04:51 PM

HP Recommended
Product: HP Officejet Pro 8210
Operating System: Microsoft Windows 10 (64-bit)

We had a windows update on Feb 11th, now I have no drivers for my HP Printer, error message says another program has disabled the printer? I am using Quick Books also, but cannot print invoices.

6 REPLIES 6

‎02-13-2020 07:57 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/sg-en/drivers/selfservice/hp-officejet-pro-8210-printer-series/7902063

 

Full SW OJP 8210.jpg


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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‎03-24-2020 09:00 AM

HP Recommended

This did not help. 

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‎03-25-2020 12:51 AM

HP Recommended

HI @KD2020 

 

What did not helped?  Installing the drivers didn't help at all?

 

Can you try the HP Smart  apps?

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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‎03-25-2020 08:22 AM

HP Recommended

I have the HP Smart App. I have uninstalled the printer, used the CD disc to reinstall - I have a usb direct connection and it still tells me there are no drivers, even when I downloaded the OJ8210 Full Web Pack. ? Still stumped...

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‎03-25-2020 09:26 AM

HP Recommended

I have now downloaded the HP Universal PCL 6 and am able to connect through it to my HP 8210 - seems to be working for now although the next Windows update may upset things again.

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‎03-25-2020 09:28 AM

HP Recommended

Hi @KD2020 ,

 

Thanks for the update,


Glad to hear that your issue is resolved and all is working well now.


Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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