• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-01-2017 08:04 PM

HP Recommended
Product: OfficeJet Pro 6970
Operating System: macOS 10.12 Sierra
Just brought the new all in one OfficeJet Pro 6970 for my MacBook Pro with MacOS Sierra. 10.12.3. I downloaded the Easy Start from the HP Web Site. When I am running the Easy Start, I identified only Easy Scan software is required to be downloaded and installed. The Essential Software is missing in my installation. I recognised Essential Software should be also downloaded and installed but I failed to do.

To this, the function, scan to computer, is not properly worked.
My question is where I can download the Essential Software for MacOS Sierra.

Thank you.

1 REPLY 1

‎02-02-2017 04:02 AM

HP Recommended

Hi,

download and install the following software, this is the Essencial Software for your printer:

http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-esse...

 

Once the installation completes open System Preferences > Pritners & Scanner, double click the printer and select Pritner Options, then select the Utiltiy tab and press Open Utility.

 

From there you may cdonfigure Scan to computer.

 

If you experience any issues, delete HP Easy Scan from teh Applications folder, then install the following version:

http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-easy-scan-1_...

Finally, ensure your drivers are up to date by clicking the Apple icon, select About this Mac and then press Software Update.
Click Store on the top menu bar, click Reload Page, click Update All if any updated are available.

Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.