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shionabds
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Message 1 of 4
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No colour on officejet 4658

OfficeJet 4658
Microsoft Windows 10 (64-bit)

Hi, 

There is NO COLOUR in my prints from ANY SOFTWARE i have followed all steps and prints from other devices fine i never had this issue till i just recently got my doublesided printing to work again after a few months, any help would be much appreciated 

Regards, 

Shiona

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HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

No colour on officejet 4658

@shionabds

 

Welcome to HP support community.

 

Perform root level uninstalltion to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver.

Click here to download the driver.

 

Once you install the printer, change the bellow settings to print in color.

  1. Open Devices and Printers by clicking the Start button , and then, on the Start menu, clicking Devices and Printers.
  2. Right-click the printer that you want to use, and then click Printing preferences.
  3. Make your choices, and then click OK.
  4. Under option Print color select color , then the OK button.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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shionabds
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Message 3 of 4
47
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HP Recommended

No colour on officejet 4658

Hi,

 

This didn't work.  The problem actually started after a reinstall, due to the printer no longer printing double sided.  After this reinstall the printer still won't print in colour. 

 

 

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HP Support Agent
HP Support Agent
16,590 16,503 934 1,049
Message 4 of 4
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HP Recommended

No colour on officejet 4658

@shionabds

 

This might require remote access of the computer to fix this issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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