No guarantee check possible / No black ink printing

[LizP8]

Hi,

I try to solve problem with my photosmart 6510 because it is not printing black. Followed all steps. I end up with message that black color fully misses - and that the cause is probably defective cartridge or defective printer head (don't know right word).

I don't want to buy a new cartridge and test to find out the printer is the problem leaving me with 2 brand new but opened cartridged and still no printing. So how to find out?

I followed the next steps of issue resolution j consisting of checking wether is guarantee product - but then the system does not recognize the product code of the back of my printer (serial CN25J553ZY / productcode CQ761 - 64001) so I cant check / continue in the process.

So 2 questions -

how to check my guarantee status (why does not recognize CQ761)?

but more importantly: how to find out whether my problem is caused by the cartridge or the printer?

Regards Lisette

[Jeet_singh]

Hi @LizP8,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

As I understand you are having issues with printing black on your HP Printer. I'll be really glad to help you with this,

Kudos to you for trying out the steps before reaching out to us. Before you could contact our HP phone support for checking the warranty status,

Let's try these steps here:

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

Please follow the steps suggested in the support document for - Fixing Print Quality Problems for the HP Officejet 6500A e-All-in-One Printer Series- Click here

Next thing, regarding the guarantee I would suggest you contact our HP phone support for further assistance. Please fill in the product details to get the tech support number. Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.