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Kris21 Student
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No setup ink

HP ENVY Photo 7855
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I can’t finish the set up because I received no setup ink...I have new ink but I don’t know how to bypass the error

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HP Support Agent
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No setup ink

Hey there! @Kris21

 

Did you check with the store where you purchased the printer from about the setup cartridges?

 

SETUP ink cartridges are used only to set up a new HP printer or printhead and supply ink for the first series of your print jobs. They are specially designed to initialize a printer and calibrate ink levels. Unlike replacement ink cartridges, SETUP ink cartridges cannot be purchased from retailers and are available only in the box with a new printer or with some replacement printhead kits. When a SETUP ink cartridge is depleted, purchase and use a normal ink cartridge that matches your printer model to continue printing.

 

Refer this article to know more information about setup cartridges. Click Here

 

However, You will have to perform an OOBE reset on the printer to disable the "use setup cartridge error". As the steps are confidential and dedicated to your printer, I will share you the details through a private message. 

 

Please watch your inbox for more information.

 

Let me know if this helps!

 

I hope you have a great day! 🙂

 

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A4Apollo
I am an HP Employee

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