OFFICEJET PRO 8600 PLUS

[mikea5054]

Hi 

With out any reason my printer now tell me to turn it off (from mains too) then switch back on.

This does nothing so it then tells me to contact HP support, No error message or code just contact support.

I've uninstalled all the HP software from my laptop then tried to reinstall which now fails to do.

Ive been going round in cycles for days with this.

can anyone help please.

thanks

[Kumar0307]

@mikea5054, Welcome to the HP Support Community!

This is not a driver's issue. There is no need to reinstall the printer drivers on the PC.

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

If you are not able to reinstall the printer drivers, use the HP Smart app to print and scan from your Win PC

Click here to download and know more about the app.

If the issue persists, we will have to do a factory reset on the printer.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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Have a great day!