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BexBeach Student
Student
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Message 1 of 2
52
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HP Recommended

OfficeJet 5230 not printing colour via Mac or MacBook

MacBook Air
macOS 10.14 Mojave

My new printer won't print in colour only B&W from my Mac or MacBook. It will print colour from my iPhone. I can see other users have had this issue but the listing of affected printers does not include OfficeJet 5230.

Has anyone had this issue and resolved it or can anyone guide me with next steps to take please

 

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HP Support Agent
HP Support Agent
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Message 2 of 2
25
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HP Recommended

OfficeJet 5230 not printing colour via Mac or MacBook

@BexBeach, Welcome to HP Support Community!

 

Which application are you trying to print from?

Have you already checked the settings on your Mac computer?

 

Refer to the document HP Printers - Print Settings Guide (Mac) for help with settings.

 

Also, try the following steps-

 

Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

 

Select printer and click the minus sign

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

 

Select AirPrint from the Use menu

 

Click Add to add the printer to the list.

Try to print.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

TEJ1602
I am an HP Employee

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