09-13-2019 04:10 AM
My new printer won't print in colour only B&W from my Mac or MacBook. It will print colour from my iPhone. I can see other users have had this issue but the listing of affected printers does not include OfficeJet 5230.
Has anyone had this issue and resolved it or can anyone guide me with next steps to take please
09-16-2019 03:41 PM - edited 09-16-2019 03:42 PM
@BexBeach, Welcome to HP Support Community!
Which application are you trying to print from?
Have you already checked the settings on your Mac computer?
Refer to the document HP Printers - Print Settings Guide (Mac) for help with settings.
Also, try the following steps-
Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:
Remove and add the printer
Click the Apple menu, and then select System Preferences.
Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.
Click the name of your printer, click the Minus sign, and then delete the printer.
Click the Plus sign, and then click Add Printer or Scanner.
Click the Use or Print Using box, and then select AirPrint
Click Add to add the printer to the list.
Try to print.
Keep me posted for further assistance.
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