01-28-2020 05:52 PM
Any idea when HP will issue software for support of 64 bit operating system MacOS Catalina? Can't access my scanner at all, even trying to use Image Capture...scanner not found.
Solved! Go to Solution.
01-31-2020 05:59 AM
@ccornett49, Welcome to HP Support Community!
I understand you have issues with scanning. Below is the info that can help you-
MacOS 10.15.3 (released 1/28/2020) contains the fix for HP Easy Scan. Once updated HP Easy Scan will be able to scan from the glass or the ADF as normal.
Scan to Computer is also fixed with 10.15.3.
If the printer is in sleep mode, some times an error will be reported. But if you wake the printer by inserting a page in the ADF or touching the screen you will be able to scan normally.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
01-31-2020 10:14 AM
Still not working. Downloaded HP EasyScan V 1.9.1, and running Catalina 10.15.3. HP OfficeJet Pro 8600+ reports: "
Officejet Pro 8600 [8E8872] is currently unavailable. Please check if it is turned on and connected, or try again later." Print function is OK.
01-31-2020 02:18 PM
Download and install below drivers package from Apple:
Once completing the install restart your Mac and open HP Easy Scan.
May you see any difference now?
If not, click the Apple icon and then About this Mac, hat exact version is listed?
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂