OfficeJet Pro 8710 network issues with Windows 10

[jlarrabee]

Hello All,

I have a OfficeJet Pro 8710 connected to my small office via ethernet with 2 Windows 8 machines, 1 Windows 7 and 2 Windows 10 Home computers connected.  I print with no problems from the Windows 7 and 8 machines as well as my iPhone.  When installing on the Windows 10 machines the "installing network device" screens takes awhile to give me an error to try again.  I have connected the printer via wifi with the same results, everything works except the Windows 10 machines.  Removed and downloaded both the full drivers and the basic drivers with the same result.  Download and installed the print doctor which again failed when installing network device.

As a note when installing the software the printer is always found. I also verified the printer has the latest updates.

Any ideas?

[greenturtle]

Hi,

Thanks for using the HP Forums.

Can you try this:

* *Note that if there are other printers installed, these will need to be reinstalled after this.

Step 1. Uninstall the HP Software from your PC.

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)

Also, please follow the steps provided below to completely remove the printer software from printer properties.

Steps to remove printer driver files from Print Server Properties:

Step 2. Open the Print Server Properties dialog window by doing one of the following:

• Click the Start menu and in the search field type 'printui /s /t2' (without the quotes), and then press Enter or click it in the search list.
• Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.
• From the Start menu or the Start screen:
• Open Devices and Printers.
• Select any printer and then click "Print server properties" at the top of the window.
• Click on the Drivers tab.

Step 3. Backup your registry before making any registry changes, the following resource will show you how:
     https://support.hp.com/in-en/document/c03485724

Step 4. Update the registry using the Reg file below

Note: this will change some printer related policies for your PC):
     https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1

Step 5. Right click the Start menu and select Run.
     Type Services.msc and press OK.
     Locate and stop the Print Spooler service

Step 6. Browse to c:\Windows\System32\spool\drivers.
     Rename W32X86 to W32x86.old
     Rename x64 to x64.old
     Note: if any of these folders fail to rename reboot your PC and then Continue following the steps starting from Step 4.

Step 7. Restart PC.

Step 8. Finally, reinstall the HP Software.

Hope that helps!

[pieman16]

Okay thanks I'll try it tonight and get back to ya

[jlarrabee · Accepted solution]

Thank you.  The issue was resolved by following these directions:

HP Printer - wrong parameters.

Start, Run

%temp% Enter

Properties

Security / Edit

Add Everyone,Give full control.

Done

[pieman16]

Can't rename x64 to x64.old says it's open somewhere else