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CraneZ
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OfficeJet Pro 9015 Duplexing Unit "Not Installed firmware or drivers glitch

HP OfficeJet Pro 9015
Microsoft Windows 10 (64-bit)

Hello! OfficeJet Pro 9015 disabling duplexing unit 3 -4 times per week in printer setting (Windows 10 Pro, 64bit). Switching "Duplexing Unit" to "Installed" in the printer properties works for several prints, then it turning to "Not Installed" by itself again. Very frustrating, when printing multiple pages document, and printer unexpectedly asking to reload the half of the printed pages back to the printer to print the second side. This printer has hard to reach paper tray, specifically in the limited office desk space. Updating firmware, reinstalling the drivers do not work. Simply, immature product: the drivers have very annoying glitch.

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HP Support Agent
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OfficeJet Pro 9015 Duplexing Unit "Not Installed firmware or drivers glitch

@CraneZ

 

Welcome to the HP Support Community.

 

Let's try to do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer. 

 

Once done, please download and install the software from here: 

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day! 

 


I am an HP Employee

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CraneZ
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Message 3 of 6
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OfficeJet Pro 9015 Duplexing Unit "Not Installed firmware or drivers glitch

Thank you for your fast response, Betty0610. Am I need to uninstall other HP printers as well? I have network attached HP OfficeJet Pro 7740 and HP DesignJet T930 PS HPGL2 printers. The may some shared drivers parts installed and it is hard to find which folders/files belong to which drivers, if it does not mention the printer model directly. So, the question, am I need to completely uninstall ALL the HP printers/drivers?

Thank you again.

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HP Support Agent
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OfficeJet Pro 9015 Duplexing Unit "Not Installed firmware or drivers glitch

Please uninstall only the Printer you have an issue with at the moment 🙂

 

Let me know how it goes.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!


I am an HP Employee

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CraneZ
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OfficeJet Pro 9015 Duplexing Unit "Not Installed firmware or drivers glitch

Hi, Betty0610,

I uninstalled old set of this printer drivers and installed new one, following your instruction.

Please give me one - two days testing to make sure the issue will not appear again.

Thank you for your help!

 

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HP Support Agent
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OfficeJet Pro 9015 Duplexing Unit "Not Installed firmware or drivers glitch

Sure, do keep us posted 🙂

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!


I am an HP Employee

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