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jlrich19661
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OfficeJet Pro 9015 hanging up when printing pdf and Publisher files

Microsoft Windows 10 (64-bit)

Have newly installed OfficeJet Pro 9015. Prints all files just fine EXCEPT PDF files and Publisher files. They hang up in the queue. If I re-boot the printer the file will print until I try to print another. Any ideas?

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HP Support Agent
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OfficeJet Pro 9015 hanging up when printing pdf and Publisher files

@jlrich19661

 

Welcome to the HP Support Community.

 

Let's try to do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

 

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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jlrich19661
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OfficeJet Pro 9015 hanging up when printing pdf and Publisher files

That seems to have corrected the issue for now. Although, that is exactly how I installed it originally. Thanks for the help.

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HP Support Agent
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OfficeJet Pro 9015 hanging up when printing pdf and Publisher files

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

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