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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-30-2016 08:51 PM

HP Recommended
Product: HP Officejet 4650
Operating System: Microsoft Windows 7 (64-bit)

New purchase and install of HP4650.  All wireless.  Printing works fine.  When I try to scan, HP Print and Scan Doctor telling me Driver's not correct...but when I run the driver detect, it tells me everything is current.  Infuriating!  Is there anyone who can talk to me?

1 REPLY 1

‎05-30-2016 11:17 PM

HP Recommended

Hi,

Thanks for using the HP forum.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Download and save the FULL feature software (do not install it online)

 

http://support.hp.com/us-en/drivers/selfservice/hp-officejet-4650-all-in-one-printer-series/5447930/...


2. Uninstall the software in your computer
3. Install the FULL feature “Saved” software

 

After a successfuly install, you should be able to scan.

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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