Officejet 6500 E709n Does not print

[EHFD]

I recently purchased an HP Windows 10 computer to replace my old Winows 7 computer. My HP Officejet 6500 worked fine either connected with a USB or wireless on my old computer. To make a long story short - after installing and reinstalling new software and drivers an endless number of times and troubleshooting with HP Assistant, HP Doctor, etc., etc., etc from HP support the printer does not print. However the printer DOES scan and the fax DOES work - just will not print. Anyone out ther have the same problem or a fix?

[Barachiel · Accepted solution]

@EHFD

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with printing. I will be delighted to assist you here.

I understand you have already performed installing the drivers, However I recommend you delete the driver and root level and retry, follow the steps below: 

In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok 

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers 

Once done, follow this link and install the full feature driver software. 🙂

Keep me posted. !!!

[EHFD]

The fix you sent me works. The command prompt was the exrta step I needed. You are the best. Many thanks.

[Barachiel]

@EHFD

Hurray!!! I'm delighted to hear that it's working! 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead. 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉