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‎09-13-2019 10:20 AM

HP Recommended
Product: Officejet 8630
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I am having trouble with my Officejet 8630 not seeing the network.  It is connected via ethernet cable.  It was working, but no no matter what I have tried, it doesn't work.  I have deleted the printer and tried to reinstall and although it appears as an option with the network IP showing, it the PC and printer wont connect.  I have tried to reset the printer to factory defaults, rebooted the PC, etc.  Nothing seems to work.  Any help of suggestions are much appreciated.

1 REPLY 1

‎09-16-2019 06:19 AM

HP Recommended

Hi @SteveG5

 

Welcome to the HP Support Community. 

 

To better assist you - Are you able to print from any other devices? 

 

While you respond to that, try these steps -

 

Click on this link to download and run HP Print and Scan Doctor.

 

Try step#1 and 2 from here. 

 

Try accessing the EWS page -

 

1) Obtain the IP address of the printer, obtain the IP address by printing a network configuration page. From the printer control panel display, touch (Wireless), touch Settings, and then touch Print Network Configuration..

2) In a supported web browser on your computer or a mobile device, type the IP address or hostname assigned to the printer.

For example, if the IP address is 192.168.0.12, type the following address into a Web browser: http://192.168.0.12.

3) Go to Tools and print a Test Page.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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