09-13-2019 10:20 AM
I am having trouble with my Officejet 8630 not seeing the network. It is connected via ethernet cable. It was working, but no no matter what I have tried, it doesn't work. I have deleted the printer and tried to reinstall and although it appears as an option with the network IP showing, it the PC and printer wont connect. I have tried to reset the printer to factory defaults, rebooted the PC, etc. Nothing seems to work. Any help of suggestions are much appreciated.
09-16-2019 06:19 AM
Welcome to the HP Support Community.
To better assist you - Are you able to print from any other devices?
While you respond to that, try these steps -
Click on this link to download and run HP Print and Scan Doctor.
Try step#1 and 2 from here.
Try accessing the EWS page -
1) Obtain the IP address of the printer, obtain the IP address by printing a network configuration page. From the printer control panel display, touch (Wireless), touch Settings, and then touch Print Network Configuration..
2) In a supported web browser on your computer or a mobile device, type the IP address or hostname assigned to the printer.
For example, if the IP address is 192.168.0.12, type the following address into a Web browser: http://192.168.0.12.
3) Go to Tools and print a Test Page.
Hope this helps! Keep me posted.
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