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Officejet PRO 8600 plus not accepting new ink cartridges

Officejet PRO 8600 plus

I have a HP Officejet Pro 8600 plus. It will not accept new cartridges. Error message keeps coming up saying they are incompatible. How do I get them to work. I've updated my HP download on computer, but still not working. Tried unplugging it and reloading, and nothing is working! Help!!

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Officejet PRO 8600 plus not accepting new ink cartridges

@Sue-pro86_, Welcome to the HP Support Community!

 

Try inserting the old ink cartridges and check if the error persists.

 

Check if you are using a compatible HP ink cartridge

 

Also, perform step 2 to step 5 mentioned in this document.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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