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HP Recommended
Officejet Pro 6830
Microsoft Windows 10 (64-bit)

My printer stopped scanning so I decided to reinstall it (it never printed properly either, I've had to email documents to the printer in order to print them, but that's another story).

 

I believe I have uninstalled it properly, but when I reinstall the driver the installation keeps running in circles, returning to the printer network connect screen each time after I have confirmed the network & IP address and the signal. It never gets to "Step 3."

 

The only way to stop this cycle is to go into the task manager and end the process tree. Then I have to go back and uninstall everything again even though it never completed the installation.

 

Help!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

Thanks for using the HP Forums. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

3 REPLIES 3
HP Recommended

Hi,

Thanks for using the HP Forums. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



HP Recommended

Thank you!

 

The printer is now reinstalled and can scan again. Unfortunately, the application can't resolve my earlier printing issue. At least, that what it's telling me. I suspect when Windows 10 was installed some little bit of software was corrupted, because it worked fine in Windows 7.

HP Recommended

Tried everything. It keeps saying the complete driver is not installed but when it downloads the driver, it fails because driver is corrupted.

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