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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- Officejet pro 8620 only print part of page
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07-20-2016 03:49 PM
We have couple officejet pro 8620. They normally print good, but we have trouble to print a pdf file with JPEG image. all of them only print top part of the page.
but the file can be printed from MAC no problem.
the file is also printed good on officejet pro 8600 premium.
windows drive and firmware are updated.
I guess printer drive for windows has bug.
Any clue?
Solved! Go to Solution.
Accepted Solutions
07-21-2016 08:37 AM
Hi,
Thanks for using the HP Forums.
Are you able to use another PDF program?
Else, can you set it to "Print as Image" from the Advance settings and see of the issue is resolved?
Thanks.
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Question / Concern Answered, Click "Accept as Solution"
07-21-2016 08:37 AM
Hi,
Thanks for using the HP Forums.
Are you able to use another PDF program?
Else, can you set it to "Print as Image" from the Advance settings and see of the issue is resolved?
Thanks.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
07-21-2016 09:20 PM
Hi,
Glad to hear that your issue is resolved and all is working well now.
Have a nice day!
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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