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HP Recommended
Officeject pro 8630
Microsoft Windows XP

Intermittent problem with "not connected to computer" when it is. Sometimes reboot helps, sometimes not. New modem, no help.

1 REPLY 1
HP Recommended

Hello, @Wendsong – Hope you are well 🙂

 

Welcome back to the HP Support Forums! I’d like to help you with the printer issue!

 

I see that you are having issues with your Officejet printer while trying to print from the Windows XP computer. Do not worry, we can fix this issue by reinstalling the printer drivers. Here are the steps:

 

  • First, unplug the USB cable from the printer if present.
  • Go to Control panel – Add or remove programs – Select all the HP Officejet printer entries and uninstall them.
  • Now go to Control panel – Printer – Select all the printer entries and remove the device.
  • Restart your computer.
  • Now click http://ftp.hp.com/pub/softlib/software12/COL53271/bi-128428-4/OJ8630_198.exe to install the software.
  • Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

 

If the issue persists, try to fix this issue using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to http://hp.care/2bZ9w2q to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.

 

Those steps should do the trick, let me know the outcome!

Good luck 🙂


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DVortex
I am not an HP Employee
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