05-29-2018 06:28 PM
I am trying to install this printer on my Dell laptop running Win 10. I had no difficulty installing it on my desktop or my husband's laptop running Win 10; however, it will not install on my laptop. I have run Print and Scan doctor, removed all related software, restarted the computer and tried again. I keep getting the message that the printer is installed but the driver is unavailable. I have downloaded the recent software package from HP with no results. I am connecting through my wireless network. I know the printer is ok because it connects to the other computers, just not my laptop. This is so strange. When I looked in device manager, the printer doesn't show up on the list of printers but as an other device and a WSD printer provider. IN control panel, it shows driver unavailable.
I have run through all the options I am aware of. I was even on the phone with Microsoft tech support since it's not installing the driver and they tried all the above as well with no luck and said to contact HP. Any ideas??
05-29-2018 07:55 PM
Please follow the steps below to resolve such an error:
**Be aware that if you have other printers installed on your PC, those will need to be reinstalled too once completing these steps.
1. Uninstall the HP Software from your PC.
2. Backup your registry prior making any registry changes:
3. Update your registry using the Reg file below (that will change some printer related policies for your PC):
4. Right click the Start menu and select Run.
Type Services.msc and press OK.
Locate and stop the Print Spooler service
5. Browse to c:\Windows\System32\spool\drivers.
Rename W32X86 to W32x86.old
Rename x64 to x64.old
Note: if any of these folders fail to rename reboot your PC and then Continue following the steps starting from Step 4...
6. Restart your computer.
7. Reinstall the HP Software and check for any difference
Please let me know the results,
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
05-30-2018 08:18 AM
Hi Shlomi, I was going to start to try your solution but the dropbox file linnk you sent to change the registry is showing that it comes from untrusted source. So I am pausing as I want to be sure this is legitimate before I go forward. Changing the registry isn't something I have done before so want to be careful. Please advise. Thanks
05-30-2018 10:10 AM
Hi Shlomi, I wanted to let you know I called HP and their tech person was able to get the printer working by installing a different driver. I did not have to edit the registry. Thanks for your response but prefer to have it working without making OS changes. Thanks for your time