cancel
tj6653 Student
Student
1 0 0 0
Message 1 of 2
57
Flag Post
HP Recommended

Out of paper message - only when printing via wireless network

HP Envy 7645
Microsoft Windows 10 (64-bit)

I am getting an "Out of Paper" message when trying to print via the wireless setup.  I can print reports on the printer or print fine if I connect a USB cable, no issues or feed problems.  The "Out of Paper" message only comes up when printing via wireless.   

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
10,248 10,089 493 508
Message 2 of 2
29
Flag Post
HP Recommended

Out of paper message - only when printing via wireless network

@tj6653

Welcome to the HP Support Community

 

Use HP Print and Scan Doctor to check connectivity

 

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

  1. Download HP Print and Scan Doctor.

  2. Run HPPSdr.exe from the download location on your computer.

  3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

    • If your printer is not in the list, turn it off and on and then click Retry.

    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

  4. If a screen prompts you to turn on printer updates, click Yes.

  5. If a screen prompts you to make your printer the default printer, click Yes.

  6. Try to print.

If the issue persists, I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

 

Remove the USB if connected

 

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

 

Then, Click on this link: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-officejet-3830-all-in-one-printer-seri... to download and install the HP OfficeJet 3830 series Full Feature Software and Drivers.

 

Try to print.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation