PRinting error

[difEQguru]

I try to print from my computer and I get the message:  "An error occurred while printing."  Sporadically, it corrects itself (until I log off), but more often than not, it will not print.

[greenturtle]

Hi,

Thanks for using the HP Forums. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

[difEQguru]

Thanks, but I've tried that numerous times with no resolution.  Right  now I can print, but I'm  afraid to Shut Down b/c the error will probably recur.

[greenturtle]

Hi,

Is the printer connected wirelessly on a Win Vista PC?

If it is, can you try to use a TCP/IP port:

Create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

This video resource will show you how to do it:

Create & Use TCP IP port

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

Let us know if that works