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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Fix Windows 10 Update Issues

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Pagewide Pro MFC 477DW keeps going "off-line" in Windows 10 even though it is up and pingable

HP Recommended
HP 700-414 (pc) MFC 477DW
Microsoft Windows 10 (64-bit)

Multiple times a day my printer stops printing.  I can ping it, I can open the web manager and run test and print test sheets, I can do anything except print.  Jobs do go to the print queue.  When I go in through the web browser and choose to power cycle the printer, when it comes back up, its online and the documents print.  I have run the HP Support Assistant, upgraded windows where it wanted to, ran its print off-line tool, and I still end up with it going offline.

The printer display panel is alive and active and shows no errors.  I can't see it being a switch problem as I can ping it, and I can control it via the web interface, and the only thing that power cycles is the printer, and thats only a reset, not a complete power down.

 

Help!!

Mike
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