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Photosmart A617

Photosmart A617

It will print some pictures  but on others it displays "cannot display the photo".  It will not print this picture.  Why?  ☹

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Photosmart A617

@Sheena76, Welcome to HP Support Community!


To assist you better, I would like to know the following-


May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Are you trying to print from a mobile device or a computer?

How is the printer connected, USB/wireless?

Which application are you trying to print from?


Keep me posted for further assistance.

I am an HP Employee

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