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Honor Student
Posts: 2
Member Since: ‎03-20-2017
Message 1 of 3 (115 Views)
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Photosmart C309-g driver not found for Mac 10.12 Sierra.

Product Name: Photosmart C309-g
Operating System: macOS 10.12 Sierra

I recently updated my Mac OS to the newest software Sierra 10.12. I haven't been able to find the new drivers needed for  Photosmart C309-g.

 

Printer is not printing or scanning.

 

I ran a diagnostic test with a USB cable which bypasses all drivers to print a test page. Page did print and results show missing drivers as the cause  of problem. 

 

I have removed printer from Mac software and tried to add it again error reads:

 

"Software for ‘HP Photosmart Premium C309g-m’ is available from Apple. Would you like to download and install it?"

 

I click install, it then loads for a second and stops, displaying this error:

 

"You need to install software to use this printer. To install the software, choose App Store… from the Apple menu. If the software for your printer isn’t available in App Store…, contact the manufacturer of your printer."

 

 

I cant seem to figure out the problem.

 

Help is appreciated.

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Accepted Solution

Re: Photosmart C309-g driver not found for Mac 10.12 Sierra.

Hi @Mando-17

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are having issues installing the printer driver on your Mac computer.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

Follow the steps in the below article and check if it helps.

 

http://hp.care/2dIaVyB

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

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HP Support Agent
Posts: 6,009
Member Since: ‎07-19-2016
Message 2 of 3 (85 Views)

Re: Photosmart C309-g driver not found for Mac 10.12 Sierra.

Hi @Mando-17

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are having issues installing the printer driver on your Mac computer.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

Follow the steps in the below article and check if it helps.

 

http://hp.care/2dIaVyB

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

Honor Student
Posts: 2
Member Since: ‎03-20-2017
Message 3 of 3 (70 Views)

Re: Photosmart C309-g driver not found for Mac 10.12 Sierra.

It Works !

Thank You so much for your help!

Im glad I posted, I had been struggling with this issue for several weeks now.

 

Thank you!

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