08-30-2015 06:33 PM
I used the wizard, HPPIW.exe, to select the latest full feature driver software. At the end of the download, i.e. 100%, it reported 'Download has been cancelled'. This happens repeatedly.
Any ideas how to obtain the download? I cannot even used the 'Download Only' option and the driver software is not shown.
Solved! Go to Solution.
09-01-2015 06:03 AM
UPDATE to the above:
After repeated attempts to update the software for the HP Photosmart Premium C309a printer by using the wizard, hppiw.exe, and the print and scan doctor, HPPSdr.exe, I completly uninstalled all HP printer software and associated programs. Eventually, I ended up using the original setup CD as my dowloaded copy of the version 14 software, PS_AIO_05_C309a_Net_Full_Win_WW_140_047.exe, only gave 'Exit' as an install option!
Similarly, Setup.exe on the CD gave the same result, so I used HPZsetup.exe instead to load the printer software. This installed all HP applications OK and has provided all printer features.
However, I now have version 13 loaded. I am wondering what will happen when HP Update chooses to try and update to version 14?
11-20-2016 04:48 PM
I've been having the same issue since last Dec, after an update. I can't recall now if it was a Windows update or one from HP. The issue is the CD that came with the printer won't recognize me as Administrator, so it stops the install of the printer. I got the same error when using the disk on Win 7 and the hdzsetup.exe on Win 10.
I was hoping the issue would be fixed when I got a new laptop (Win 10), but it has not. Same issue as with Win 7. 😕
I'm very frustrated and don't want to have to buy a new printer. Any assistance is greatly appreciated.