cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
1 0 0 0
Message 1 of 2
68
Flag Post
HP Recommended

Photosmart C4780 driver update in Windows 7

Photosmart C4780
Microsoft Windows 7 (64-bit)

My computer suddenly could not find the above printer today. I ran the computer's troubleshooter, and it gave the message "The print spooler isn't running." The troubleshooter could not fix the problem. After a bit of Googling, I went to Services/Run as Administrator/Print Spooler/Properties and set the startup type as Automatic under the General tab and selected Restart the Service under the Recovery tab, and finally clicked Start the Service in the left-hand column of the Services list. The print spooler, however, could not be restarted. I Googled a bit more and then tried to update the drivers, but they would not update because the print spooler was not running. So, I uninstalled the printer altogether and tried updating the drivers again, with the same result. This seems to me to be the classic Catch 22: I can't start the print spooler without updating the drivers, and I can't update the drivers without starting the print spooler. If anyone has an idea, I am all ears (usually, I'm all thumbs). I'm beginning to wonder whether the problem is that an automatic update was no longer compatible with the woefully outdated Windows 7. I am loathe to update to Windows 10, since I have never, ever heard one good thing about it and i am afraid that a number of my more specialized programs won't work on it. Have I reached the point I have to make the dreaded update nonetheless?

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
13,222 13,200 877 865
Message 2 of 2
30
Flag Post
HP Recommended

Photosmart C4780 driver update in Windows 7

@stevieboyblue

 

I have gone through your post and would like to help

 

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions

 

Keep me posted how it goes 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

 

KrazyToad
I Am An HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation