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Photosmart C6380 false paper jam and carriage stuck

HP Recommended
Photosmart C6380
Microsoft Windows Server 2019

My printer has not been in use for years.  I turned it on and I get an error of a paper Jam.  I took out all the paper and checked to make sure there wasn't any paper stuck anywhere in the printer.  Then I went through it with an air duster to make sure there was no debris or dust.  I cleared the error and then it came back up again.  I lifted the main part of the printer where the ink carriage is and that doesn't move.  It is locked in the right side of the printer.  I'm not sure really what else to do.  I have taken everything today comes off, off and dusted it, but still no change.  I'm at a loss as to what I should do next. 

Thank you,
Dayna Webb
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@Dayna092 Greetings from the HP Community!

Here are a few things you need to do:

 

  1. Press the Power button () to turn on the product.

  2. Open the cartridge access door.

    Figure : Open the cartridge access door

    Illustration of opening the cartridge access door
    NOTE: 

    The carriage might try to move into the access area. If the carriage moves, allow it to move to the access area position.

  3. Disconnect the power cord from the rear of the product.

  4. Unplug the power cord from the power source or electrical outlet.

       CAUTION: 

    You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of electrical shock.

  5. Check for any paper or object that might restrict the carriage.

    Figure : Paper stuck in cartridge access area

    Photograph of paper stuck in cartridge access area
  6. Reach inside the product through the cartridge access door, and then manually move the carriage.

    • If the carriage is stuck on the right side of the product, move the carriage to the left side of the product.

    • If the carriage is stuck on the left side of the product, move the carriage to the right side of the product.

    • If the carriage is stuck in the middle of the product, move the carriage to the right side of the product.

  7. Remove any paper or objects you find.

  8. Make sure that the carriage can move freely across the width of the product. Firmly push the carriage to the left, and then to the right.

  9. Close the cartridge access door.

    Figure : Close the cartridge access door

    Illustration of closing the cartridge access door
  10. Reconnect the power cord to the rear of the product.

  11. Reconnect the power cord to the power source or electrical outlet.

  12. Press the Power button () to turn on the product.

Step two: Print a printer status report

Print a printer status report. See the section on how to use these solutions at the beginning of this document.

  • If these steps resolved the issue, and the printer status report prints, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.

  • If the issue persists, continue with the next solution.

  • If the printer status report does not print, continue with the next solution.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO SOLUTION 3 ONWARD

(By the end of this article all the issues should be resolved)

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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