Plenty of paper in the printer but have a message saying tray is epmty

[CitroenCliff]

Only error message is on the Printer Screen stating printer is out of paper

[KrazyToad]

@CitroenCliff

Welcome to HP Forums. This is a great place to get support, find answers and tips.
 

I would like to help

Please remove the papers and perform a printer reset

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed

Then update the Firmware from this Link: https://support.hp.com/us-en/drivers/selfservice/hp-officejet-7500a-wide-format-e-all-in-one-printer...

Put back the Papers and adjust them properly with the Paper Guides

Try printing and let me know how it goes

Thank you and have a great day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

[CitroenCliff]

Still have the same problem. However, think the printer has decided to give up the ghost as it won't coonect via the USB port. New printer on order, arriving Wednesday. Thanks for trying.

[A4Apollo]

Hi @CitroenCliff, I am the Mr.Robot. It looks like you were interacting with @KrazyToad, but he is out of the office today, so I'll take over from here.

I appriciate your efforts for writing back to us.

As you mentioned nothing worked after trying the steps and you got a replacement printer.

I'm glad to know your issue was taken care.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,
Have a great day!