07-16-2016 09:56 AM
I am receiving the following recursive WER / Events:
FriendlyEventName=Could not find driver software
AppName=Driver software installation
ReportDescription=Windows detected a new device attached to your computer, but could not find the driver software it needs to make the device usable. Each device manufacturer typically includes driver software on a CD that comes with the device or as a download from its website. The hardware ID of your device is Officejet_Pro_8000_A809&HPSLP.
I have checked the printer with the HP support software and it says I have the latest drivers.
Printer seems to function fine but curious why I am getting 100's of these dumps constantly.
Solved! Go to Solution.
07-17-2016 10:24 AM
Welcome to the HP Community.
I understand you are getting a "PnPDriverNotFound" error on your HP Officejet Pro 8000. I will do my best to help.
Try running the HP Print and Scan Doctor to diagnose and automatically perform several troubleshooting tasks known to resolve the issue.
If you are still recieving the message after running the print and scan doctor, I recommend trying to uninstall, then reinstall the HP software from the HP website.
Please try out these steps, and get back to me with the results.
If this helps, show appreciation for my reply by hitting the “thumbs up” below, or click the "Accept as Solution" button if I have helped you reach a solution.
I hope this helps. Have a great day.