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‎07-16-2016 09:56 AM

HP Recommended
Product: Officejet_Pro_8000_A809
Operating System: Microsoft Windows 10 (64-bit)

I am receiving the following recursive WER / Events:

 

Version=1
EventType=PnPDriverNotFound
EventTime=131095081920550202
Consent=1
ReportIdentifier=8b55ec94-2a3b-11e6-90ff-fcaa142e14e2
Response.type=4
Sig[0].Name=Architecture
Sig[0].Value=x64
Sig[1].Name=Hardware ID
Sig[1].Value=Officejet_Pro_8000_A809&HPSLP
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.10586.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
FriendlyEventName=Could not find driver software
ConsentKey=PnPDriverNotFound
AppName=Driver software installation
AppPath=C:\Windows\System32\DsmUserTask.exe
ReportDescription=Windows detected a new device attached to your computer, but could not find the driver software it needs to make the device usable. Each device manufacturer typically includes driver software on a CD that comes with the device or as a download from its website. The hardware ID of your device is Officejet_Pro_8000_A809&HPSLP.
ApplicationIdentity=00000000000000000000000000000000

 

I have checked the printer with the HP support software and it says I have the latest drivers.

 

Printer seems to function fine but curious why I am getting 100's of these dumps constantly.  

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-17-2016 10:24 AM

HP Recommended

Hi @WarningU2,

 

Welcome to the HP Community.

 

I understand you are getting a "PnPDriverNotFound" error on your HP Officejet Pro 8000. I will do my best to help.

 

Try running the HP Print and Scan Doctor to diagnose and automatically perform several troubleshooting tasks known to resolve the issue.

 

If you are still recieving the message after running the print and scan doctor, I recommend trying to uninstall, then reinstall the HP software from the HP website.

 

HP Printers - Uninstalling the Printer Software (Windows)

 

HP Printers - Finding the Best Windows Driver Using HP Printer Install Wizard

 

Please try out these steps, and get back to me with the results.

 

If this helps, show appreciation for my reply by hitting the “thumbs up” below, or click the "Accept as Solution" button if I have helped you reach a solution.


I hope this helps. Have a great day.

MarcelusWallace

I work on behalf of HP

★Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
★Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎07-17-2016 10:24 AM

HP Recommended

Hi @WarningU2,

 

Welcome to the HP Community.

 

I understand you are getting a "PnPDriverNotFound" error on your HP Officejet Pro 8000. I will do my best to help.

 

Try running the HP Print and Scan Doctor to diagnose and automatically perform several troubleshooting tasks known to resolve the issue.

 

If you are still recieving the message after running the print and scan doctor, I recommend trying to uninstall, then reinstall the HP software from the HP website.

 

HP Printers - Uninstalling the Printer Software (Windows)

 

HP Printers - Finding the Best Windows Driver Using HP Printer Install Wizard

 

Please try out these steps, and get back to me with the results.

 

If this helps, show appreciation for my reply by hitting the “thumbs up” below, or click the "Accept as Solution" button if I have helped you reach a solution.


I hope this helps. Have a great day.

MarcelusWallace

I work on behalf of HP

★Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
★Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Was this reply helpful? Yes No

‎07-18-2016 07:45 AM

HP Recommended

The Print Doctor fixed the issue.  Thanks

Was this reply helpful? Yes No
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