01-27-2018 12:20 PM
So lately I've been trying to print and it says that my Printer is offline. I've been watching a couple videos and they all say to go to properties of the printer and then go to ports and click configure port. The problem is when I try to click it it says, "An error occurred during port configuration. This operation is not supported." and so I can't configure the port to uncheck the SNMP box. Please I need help quickly.
Solved! Go to Solution.
01-28-2018 03:08 PM
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out :)
I understand that the printer is offline.
Don't worry I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Is the printer connected to the network?
Is it a wired or wireless connection?
I suggest you do a Hard Reset
(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
If the issue persists, click here for further assistance.
Do get back to me as I have a few more tricks up my sleeve. Said that, if I have helped you resolve the issue.
Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon followed by clicking on 'Accepted as Solution'
Have a great day Ahead!
I am an HP Employee
02-01-2018 08:53 PM
02-08-2018 06:44 AM
I'm delighted to hear that it's working!
Feel free to post your query for any other assistance as well.
I hope both you and your product works great and remain healthy for a long time ;)
Have a great day;)
I am an HP Employee