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HP Recommended
HP OfficeJet Pro 8025

On nearly every print job, my new OfficeJet Pro 8025 cancels the job, with an error message on my computer that the printer cannot print the job.  Then it spits out the page with the top inch of the document printed.  Occasionally it will finish canceling on its own and then spit out the full print later.  Most of the time it doesn't.  Sometimes it will finish canceling, and a couple of minutes later it will try to print again, and then cancel. Unbelievably frustrating and unreliable.  Wish I had not purchased it. 

1 REPLY 1
HP Recommended

@My_Sharona

 

Welcome to HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.