Print head problem

[Patsie1]

Officejet 6600/6700 Printer head problem  Prints in large purple strips with test message underneath.  Have run cleaning cycle to 3 and does not help.  Nothing on web site helps like doctor.  Is my printer to old?

[Patsie1]

Model: CN583A/HP PfficeJet 6700 Premium EAIO Printer H.  Printer sent message "Printer Head Problem"  I tried cleaning but did not work.  Printing big purple lines when using test.  Ink cartriges are not empty.

[Patsie1]

I do not know how to work with this web site after 2 hours on it.  No Solution to my problem

[atharva_gp]

@Patsie1,

Thank you for reaching out to the HP Support community!

Let's try the steps:

Step 1: Power Reset

• Make sure this printer is plugged into a direct wall, not a surge protector.
• Turn the printer on.
• Wait until the printer is idle and silent before you continue.
• Remove all of your ink cartridges from the printer and close the door.
• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
• Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
• Reinsert the ink cartridges, and then close the ink cartridge access door.
• Check if you can print/copy
• If the issue persists, proceed to the next step.

Step 2: Clean the ink cartridges

• Gather the following materials:

  • A clean, lint-free cloth

  • A clean, dry cotton swab

  • Distilled or bottled water

• Remove the ink cartridges
• Lightly dampen a clean, lint-free cloth with bottled or distilled water.
• Clean the copper-colored contacts
• Wipe the contact with a dry, lint-free cloth
• Re-insert the ink cartridges
• Check if the error goes off
• Try to print/copy

Step 3: Update the printer firmware

• Refer to this link to update the printer firmware.

Let me know what happens.

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