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Patsie1 Honor Student
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Print head problem

OfficeJet 6600/6700
Mac OS X 10.11 El Capitan

Officejet 6600/6700 Printer head problem  Prints in large purple strips with test message underneath.  Have run cleaning cycle to 3 and does not help.  Nothing on web site helps like doctor.  Is my printer to old?

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Patsie1 Honor Student
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Print head problem

Model: CN583A/HP PfficeJet 6700 Premium EAIO Printer H.  Printer sent message "Printer Head Problem"  I tried cleaning but did not work.  Printing big purple lines when using test.  Ink cartriges are not empty.

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Patsie1 Honor Student
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Print head problem

I do not know how to work with this web site after 2 hours on it.  No Solution to my problem

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HP Support Agent
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Print head problem

@Patsie1,

 

Thank you for reaching out to the HP Support community!

 

Let's try the steps:

 

Step 1: Power Reset

  • Make sure this printer is plugged into a direct wall, not a surge protector.
  • Turn the printer on.
  • Wait until the printer is idle and silent before you continue.
  • Remove all of your ink cartridges from the printer and close the door.
  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the rear of the printer.
  • Turn on the printer, if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
  • Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
  • Reinsert the ink cartridges, and then close the ink cartridge access door.
  • Check if you can print/copy
  • If the issue persists, proceed to the next step.

Step 2: Clean the ink cartridges

  • Gather the following materials:

    • A clean, lint-free cloth

    • A clean, dry cotton swab

    • Distilled or bottled water

  • Remove the ink cartridges
  • Lightly dampen a clean, lint-free cloth with bottled or distilled water.
  • Clean the copper-colored contacts
  • Wipe the contact with a dry, lint-free cloth
  • Re-insert the ink cartridges
  • Check if the error goes off
  • Try to print/copy

Step 3: Update the printer firmware

  • Refer to this link to update the printer firmware.

 

Let me know what happens.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “KudosThumbs Up" on the bottom right to say “Thanks” for helping.

ATHARVA_GP
I am an HP Employee

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