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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-31-2017 02:47 PM

HP Recommended
Product: Pavillion dv7-4177
Operating System: Microsoft Windows 7 (64-bit)

Print is is being held for 1 printer . HP Officejet L7780 . Print seems to gather and sends to print q and just sits . When you display the print q , printer is show offline when it clearly is on.  I have downloaded drivers , software , deleted , reinstalled the printer ad all the software . When displayed in Printer and Driver section is shows online and green checkmark . We also have an HP Photosmart printer that is working fine .  I checked the IP address by manual checking and they all display what is on the printer .. Any ideas ?

1 REPLY 1

‎03-31-2017 03:54 PM

HP Recommended

@ebtom

 

Assuming the "rest is done and good" (software removed / installed / stop and reboot the printer and the computer),

 

Try / Consider:

Restart print services and clear the print folder

 

  • Control Panel > icon view > Administrative Tools > Services > Stop Print Spooler Service
  • Remove files from C:\Windows\System32\spool\PRINTERS
  • Start Print Spooler Service

 

Reference

Dragon Document - Help, suggestions, and examples

Cancel Print Jobs in the Printer Queue

See the Quick and Easy Solution first in the document…

 

 

Click the Thumbs Up to say Thanks!

Click Post that answers your question "Accept as Solution" to help others find it.

 

 

 

Dragon-Fur

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