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I bought this printer about a month ago.
Managed to install, print and scan. No problem... until a number of events happened:
1. it would start printing to file
2. it would only print from the HP Smart App (only pdfs)
3. then it stopped working
I tried the following 3 times now:
1. I uninstalled everything and reinstalled everything
2. Installed the drivers individually (the software for this printer has like 5 different drivers)
3. Again, I tried installing the HP smart up
Now it shows the printer as 'added' but with message of 'driver unavailable' ... see picture below
All of the above are not working. My partner managed to install the printer without the App and never had any problems.
We both have Windows 10.
I have now run out of ideas and I am considering returning this product.
Please help, advise, thoroughly disatisfied and frustrated.
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Let's try these steps to resolve the issue: Root level driver installation
Download and run HP Print and Scan Doctor: Follow steps from the link: Click here
Root level uninstall and reinstall printer drivers:
To reinstall, click here.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE I am an HP Employee
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