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‎11-26-2019 09:31 AM

HP Recommended
Product: HP OfficeJet4650
Operating System: macOS 10.12 Sierra

Hello,

 

I have been trying to set up our printer in a new office space and while I can connect through safari using the printer's ip address, the printer does not appear in any of my applications. 

 

I have tried to download the driver again and I immediately get a warning that the certificate is expired. Although I go through the steps and complete the installation. The driver is no where to be found on my computer and is not installed properly.  

 

Will there be a new driver for the OfficeJet 4650 available soon that solves this issue? 

 

Screen Shot 2019-11-26 at 11.22.57 AM.pngScreen Shot 2019-11-26 at 11.23.08 AM.png

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-26-2019 11:53 AM

HP Recommended

Hi,

Please try installing the printer driver using HP Easy Start and let me know how it goes:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂

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4 REPLIES 4

‎11-26-2019 11:53 AM

HP Recommended

Hi,

Please try installing the printer driver using HP Easy Start and let me know how it goes:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎11-26-2019 12:15 PM

HP Recommended

Great thank you so much! That worked! 

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‎11-26-2019 01:01 PM

HP Recommended

You're much welcome @SS-k.



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎12-29-2019 09:19 PM

HP Recommended

Why not just fix the package?

It takes long enough to locate the driver in the first place then we have to trawl through a support forum to find some alternative.

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