07-21-2019 06:02 PM
Thank you for posting your query on HP Community,
Are you getting an error on the printer screen or on the computer screen.
How is the printer connected? USB/Wireless
Are you able to make a copy from the printer?
Could you please share the screenshot of the error message so that I can provide you with accurate steps which should help you resolve this issue.
Eagerly waiting for your response!
I am an HP Employee