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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-22-2017 10:16 AM

HP Recommended
Product: OfficeJet Pro 8600
Operating System: macOS 10.12 Sierra
I have an Office Jet Pro 8600, i changed some cartridges and now the printer says it "printer failure, turn off/on and if you continue to have problems contact HP.com" I cannot get the printer to restart with the printer failure message. Is this a hard failure of printer or perhaps the head? I have taken out the printhead as well and reseated it in the tray to no avail
3 REPLIES 3

‎03-22-2017 10:18 AM

HP Recommended

Printer failure error is a hardware issue. If the printer is in warranty, kindly contact 1 800 474 6836

 

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
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‎03-22-2017 10:20 AM

HP Recommended

Hi,

 

Please follow the steps mentioned in the link below and see if this helps you

 

http://support.hp.com/us-en/document/c03439615

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution
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‎03-22-2017 10:21 AM

HP Recommended

Kindly follow the troubleshooting steps in the document below:

 

http://support.hp.com/in-en/product/HP-Officejet-Pro-8600-Plus-e-All-in-One-Printer-series---N911/43...

 

 

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

I am an HP employee, but the posts are my own. If my post helped you, kindly click the Thumbs Up, Accepted Solution buttons. Cheers!
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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