Printer Failure

[CDS2]

Good Morning- I changed one of my ink cartridges and now I am getting an error message... Any advice would be great...

Here is the message:

"There is a problem witht he printer or ink system. Turn printer off, then on. if the problem persists, contact HP."

I have done this procedure and I also, unplug the machine (both in the back and at the outlet). I have removed and reset the printer head... I am a loss for the issue...

Please help!

[Jeet_singh]

Hi @CDS2,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

I see from the post that you are getting an error message on your HP OfficeJet printer. Don't worry as I have a few suggestions which should help to resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you tried to make any changes on the printer before the issue started?

Have you tried cleaning the cartridges?

Have you tried removing and inserting the printhead?

In the meantime, let's try these steps here:

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

Please follow the steps suggested in the support document for - HP OfficeJet Printers - Resolving 'Problem with Ink System' Error - Click here

If the issue persists, I would personally suggest you contact our HP phone support for available service options. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,