05-26-2020 06:30 PM
SOFTWARE INSTALLATION PRINTER DRIVER I DID ALL REQUIRED STEPS TO INSTALL THE PRINTER DRIVE SOFTWARE AND IT IS PRINTING BUT DOES NOT RECOGNIZE THE SCAN NEITHER FROM THE GLASS/PRINTER OR FROM HP PRINTER APP
IS IT BECAUSE WINDOWS 10 AND THE PRINTER IS TOO OLD OR SOME OTHER ISSUE IT IS HAVING AN ISSUE WITH DRIVE CHECK, I RAN THE HP DOCTOR PROGRAM
06-02-2020 04:14 PM
Welcome to the HP Support Community.
Are you able to copy?
Let's try to do a root uninstall and reinstall of the software:
Unplug any USB cable, if any, before doing this.
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
13.) Open up the run command with the "Windows key + R" key combo
14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.
15.) Restart the computer.
Once done, please download and install the software from here:
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee
06-03-2020 08:49 AM
Thank you for your support, and I will try these steps later on today.
yes the printer is making copies.
but not scanning at all.
even to finish the alignment process after i install new cartridges where i printed a test sheet an the printer requested to scan that copy, it will be in a running forever trying to scan.